Shynetribe’s warrants all products against manufacturing defects in materials and workmanship under ordinary consumer use for the lifetime of the customer.

This warranty does not cover:

excessive wear
lack of care

This Limited Warranty does not apply to damage caused by:

accident
abuse
misuse
misapplication
use of non-shynetribe products

Do not expose your shynetribe products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

liquid silver polish
pools
hot tubs
salt water
spas

Do not sleep in the jewelry and watches. Please refer to the cleaning and care instructions for additional information on caring for and protecting your shynetribe product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your shynetribe product.

We take pride in the quality and craftsmanship of our products. To ensure you have a seamless experience with our chains and variety of drip jewel please review the following warranty information:

*1. Warranty Period:*
– Our drip chains come with a limited warranty of 1 year from the date of purchase.

*2. Coverage:*
– This warranty covers manufacturing defects, material flaws, and craftsmanship issues under normal usage conditions.

*3. Exclusions:*
– The warranty does not cover damage resulting from misuse, neglect, accidents, improper care, or alterations not performed by our authorized personnel.
– It does not cover normal wear and tear, scratches, or changes in appearance due to exposure to chemicals or environmental factors.

*4. Warranty Process:*
– In case of any covered issue, please contact our customer service team at shynetribe@gmail.com. Provide your order number, a description of the issue, and clear images illustrating the problem.
– Our team will guide you through the necessary steps for assessment and resolution.

*5. Evaluation and Resolution:*
– Upon receiving your request, our experts will evaluate the reported issue.
– If the issue falls within the scope of the warranty, we will repair or replace the chain at our discretion.
– If the issue is determined to be outside the warranty coverage, we will provide you with repair options, if available, and associated costs.

*6. Shipping:*
– If the chain needs to be returned for evaluation, the customer is responsible for the cost of shipping to our designated facility.
– We will cover the cost of return shipping for valid warranty claims.

*7. Additional Terms:*
– This warranty is non-transferable and applies only to the original purchaser of the chain.
– Any unauthorized modification or repair attempts will void this warranty.

*8. Satisfaction Guarantee:*
– We are committed to your satisfaction. If you are not completely satisfied with your chain for any reason, please contact us within 30 days of purchase for a return or exchange.

*9. Contact Information:*
– For warranty inquiries or assistance, please contact:
shynetribe@gmail.com

Please retain your original purchase receipt as proof of purchase. This warranty is valid only for chains purchased directly from our authorized retailers or our official website.

We appreciate your trust in our products and are dedicated to providing you with the best possible experience. If you have any further questions or concerns, do not hesitate to reach out to our customer service team.